Customer service

Contact us

If you have any questions and want to know more, you can reach us by e-mail or phone: [email protected] or +31.850805908 (during European business hours).

Also, if you need higher resolution pictures, we are happy to e-mail them to you. We can also send you pictures of desired combinations of Fireplace accessories.

Visit and pick up in Amerongen

Those who wish to see the firebacks, andirons / firedogs or other Fireplace accessories in person are welcome to visit our workshop in the historical village of Amerongen. This village is centrally located in The Netherlands (1 hour from Schiphol International Airport). Visits are by appointment only (phone: +31.850805908).

Address: Nederstraat 21, 3958 CS Amerongen, The Netherlands. You can park on the gravel in front of the showroom.

Fireback firebacks in Amerongen Village

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Payment

Payment is always in euros. Conversion rates are updated daily with Yahoo Finance Exchange.

Payment on line or by invoice can be made by bank transfer, credit card (Mastercard, Visa, American Express and JCB) and Paypal.

In addition, you can pay in our showroom in Amerongen with pin and credit cards (Mastercard, Visa, American Express and JCB).

Bank : Charles Nijman Fireplace Antiques BV, Nederstraat 19, Amerongen, The Netherlands:

IBAN: NL69 RABO 0154 3392 96

BIC: RABONL2U

VAT: NL821071841B02

EORI: NL821071841

Returns

Returns are possible, without reason, within 14 days of receipt. We advise you to contact us in advance about the planned return shipment. Outside this period we can not accept returns. Once we have the product back, we will refund the full amount as soon as possible.

The right of return shipping (or revocation of the sale) does not apply if:

Fireplace accessories have been used in a fire by the buyer
The buyer tried to repair an article
Loss of attachments to the goods
The goods are no longer salable in the same condition as when delivered.

The cost and risk of returning the product is for the buyer.

Terms and Conditions

Our Terms and Conditions are registered with the Utrecht Chamber of Commerce number 30267040