Leaving personal information is unavoidable when you want to order something. We store all the information that you give to us securely under lock and key. We do that with one of the most modern techniques, the Secure Socket Layer (SSL).

For this we make use of a secured internet connection as soon as you start the payment for your order. Then others do not get the chance to secretly take a peek. Via SSL, your transaction information will be sent over the internet in encrypted form. To pay with SSL, you do not need any special software. You can recognize a secure SSL connection from the “green lock” (see below) in your browser.

 

SSL connection of Firebacks.net

 

Someone who has no business looking at your information cannot access it. We never use your information to show you different prices than other customers. All our customers see the same prices for our articles and products. We also never share your information with other parties.

There are some parties to whom we sometimes have to give your information in order to be able to complete the order and make a delivery. In those cases, we require that the third party handle your information just as carefully as we do and will only use the information for the purpose for which it has been given. Should you have the feeling that this is not the case, let us know via our customer service.

The safety of your details during the order process is of the utmost importance. Our payment platform, Adyen, is a leading e-commerce platform operating worldwide and serving companies like Booking.com, Spotify, Airbnb, Netflix and others. The company keeps our and your payments safe with data encryption, PCI DSS, 3-D Secure and advanced protection against fraud.

 

What else we do with your information?

We use your information for the following purposes:

  • To deliver your order
    We need your name, e-mail address, address(es), payment information and your telephone number to be able to deliver your order and to keep you informed about it. For this, we also give your information to others if that is needed for an order, for example, to the delivery service.
  • Your account
    In your account  we save, e.g., the following information: your name address(es), telephone number, e-mail address, delivery information and payment information. This way, you do not have to enter this information repeatedly. We also store information about your previous orders that you have placed. This makes it easy for you to find this information.

 

And a cookie?

In order to ensure that our website works well and you can shop easily, we make use of cookies.

 

What are cookies?

Cookies collect information that is needed for the proper function of a website. Cookies from our website are safe, because they do not collect any personal information and are safe for your PC, laptop, telephone or tablet.

 

What kind of cookies are there?

Cookies ensure that:

  • you stay logged in and can shop without disruption;
  • articles are saved in your shopping cart;
  • you shop securely with our website;
  • the website is fast;
  • errors and difficulties on the website are tracked down;
  • improvements can be tested;
  • you can share products via social media like Facebook and Google;
  • advertisers and parties engaged by advertisers can measure how often an advertisement is shown or an advertisement is clicked. In addition, they can measure whether orders are placed at a later time on the advertiser’s website.

 

How long do cookies remain?

Most cookies from our website disappear when you close the browser. Some cookies remain from a few days to several years.

 

Removing or disabling cookies

You can also remove or disable cookies yourself through your browser settings. You can find an explanation about the cookie settings under Help in most browsers. Realize that most websites do not work optimally if you disable cookies.