Home > Orders and returns
How to orderExplore our diverse collection of antiques and add your desired items to the shopping cart. Review your cart and ensure all selected items are correct before proceeding to payment.
Payment MethodsWe offer a variety of secure payment options for your convenience:
·   Debit Card
·   Credit Card (Mastercard, Visa, American Express, JCB)
·   Bank Transfer
Payments are processed through Adyen, a globally recognized e-commerce platform, that keeps our and your payments safe by using the following technologies: data encryption, PCI DSS, 3-D Secure and advanced protection against fraud. Beneficiary: Charles Nijman Fireplace Antiques BV, Nederstraat 19, Amerongen, The Netherlands.
IBAN: NL69 RABO 0154 3392 96
VATAll our prices listed are VAT and shipping costs excluded. Clients outside the EU are exempt of paying VAT. They do not pay VAT on check-out, but they may have to pay VAT in their own country (e.g. UK, Switzerland, Canada). Companies within the EU can deduct the VAT if they submit their VAT number. The grand total amount in the shopping cart always includes VAT for European customers and excludes it for others.
CurrencyIt is possible to change the currency of the website prices, all payments however are made in euro. The conversion rates for these prices are updated daily using Yahoo Finance Exchange.
DeliveryWe aim to dispatch all orders within 24 hours of receipt. All deliveries require a signature on receipt. You therefore may want to give us an alternative address where someone will be there to sign for your parcel.
Delivery timesDelivery times are calculated automatically and can be viewed in the shopping cart. They are not guaranteed. Note that delivery times may change when a delivery requires to be sent as freight.
Return policyWe hope you will be delighted with your purchase. However, items can be returned within 14 days of receipt while ensuring that the item is exempt of the following conditions:   ·   The accessory has been used in a fire by the buyer   ·   The buyer has tried to repair an article   ·   Loss of attachments to the goods   ·   The goods are no longer salable in the same condition as when delivered. The cost and risk of returning the product is for the buyer.
Return shipmentWe advise you to contact us in advance about the planned return. The address for returning is: Nederstraat 21
3958 CS Amerongen
+318 508 059 08 Our Terms and Conditions are registered with the Utrecht Chamber of Commerce number 30267040.